Tenant Hub
Pay rent, report a repair, find your documents — without the phone tag. If it's urgent, call or text (606) 356-9974 anytime.
Pay rent three ways
No portals, no logins, no fees to figure out. Pick whichever is easiest — just put your property address and the month in the payment note so we credit the right home.
Bank deposit
Deposit at any Citizens Bank branch in Morehead — ask the teller for the Solid Ground Rentals account.
Citizens Bank · MoreheadReport a repair
Use the form below for anything that isn't an emergency. Add photos — they help us diagnose the problem and show up with the right parts the first time.
What counts as what — and how fast we respond
| Priority | Examples | Our response commitment |
|---|---|---|
| Emergency | Gas smell, fire, burst pipe flooding the home, sparking outlets, no heat in winter, broken door/window after a break-in | Call us — 1 to 4 hours. Do not use the form. |
| Urgent | AC dead in summer, only toilet not working, refrigerator out, no hot water | Same day or within 24 hours. |
| Routine | Dripping faucet, slow drain, running toilet, minor cosmetic issues, appliance quirks | Within a few business days, scheduled with you. |
Fastest option: just text us.
Text your name, property address, what's wrong, and a photo or two to (606) 356-9974 — that's usually all we need to get it scheduled.
Prefer the form? Use this instead.
Before you submit
- Check the breaker box for dead outlets or a dead AC — a tripped breaker is the #1 false alarm.
- Check the thermostat — batteries, mode (heat/cool), and setpoint — before reporting HVAC trouble.
- Try the GFCI reset (the outlet with the little buttons) for dead bathroom/kitchen outlets.
- Clogged disposal? Press the red reset button underneath before reporting it.
The fine print, in plain English
Your lease & paperwork
Need a copy of your lease, an addendum, or your move-in checklist? Call or text us and we'll email it same-day.
Pet policy
Most homes allow one small dog or cat: $50/month pet rent plus a $200 pet deposit. Pets must be declared in writing before move-in. No aggressive breeds; assistance animals are always welcome per federal law.
Utilities
Houses: tenants set up electric, water, sewer, and trash in their own name unless your lease says otherwise — internet is not bundled into house rents. Apartments at 847 Clearfield St are all-inclusive: electric, water, sewer, trash, and internet are included in the rent.
Lockouts
Locked out? Call or text us. If we have to come let you in, the lockout fee in your lease applies. Save our number in your phone now — future you says thanks.
Renter's insurance
We strongly recommend renter's insurance — it typically costs little per month and covers your belongings and liability. Our policy covers the building, not your stuff.
Guests, parking & trash
Guests staying more than 14 consecutive days need written approval. Park only in designated areas. Trash goes out per your local pickup schedule — bins back in same day.
Give notice & get your deposit back
Give written notice as your lease requires (typically 30 days) — text or email counts. Then follow the checklist so your deposit comes back in full.
Send Us Your NoticeMove-out checklist
- Remove all belongings, trash, and food from the home, garage, and yard
- Clean thoroughly: floors, bathrooms, kitchen (including inside oven, fridge, microwave)
- Patch small nail holes; leave walls in good condition
- Replace any burned-out bulbs; leave working smoke detectors in place
- Return all keys, garage remotes, and fobs
- Provide your forwarding address for the deposit return
- Photo-document the home's condition when you leave
Deposits are returned per Kentucky law after move-out, less any documented damages beyond normal wear and tear. Our move-out cleaner handles the deep clean — your job is to leave it tidy and empty.